Truecaller partners with Microsoft
Truecaller, the renowned caller ID service, has taken a significant step in voice technology by partnering with Microsoft to let AI respond to calls using users’ own voices. This innovative collaboration leverages Microsoft’s advanced Personal Voice technology, enhancing Truecaller’s AI-powered Assistant. Truecaller partners with Microsoft to solve AI calling.
Revolutionizing Voice Technology
In an era where AI is increasingly replacing voice agents, companies are now looking to replace existing computer-generated voice models with synthetic human voices. Truecaller is at the forefront of this movement, announcing a groundbreaking feature that allows customers to use AI to answer phone calls in their own voice.
Partnership with Microsoft
This new feature is made possible through Truecaller’s partnership with Microsoft. The Swedish company utilizes Microsoft’s Personal Voice technology, which was introduced in November as part of Azure AI Speech. This technology allows Truecaller’s Assistant, available to paid users, to replicate users’ voices for greeting and responding to callers.
Truecaller partners with Microsoft How it Works
To enable this feature, Truecaller users must record a short script in their own voice after giving consent. This recording creates a digital copy of the user’s voice, allowing the Assistant to answer calls using the synthetic voice.
The Assistant provides various functionalities, such as answering calls, screening unknown calls, taking messages, responding on the user’s behalf, and even recording the call. Users have the option to customize the follow-up responses based on their preferences.
Customization and Security
While users can edit the introductory greeting template for callers, Truecaller has restricted the greeting template when using a personal voice to ensure that callers recognize the voice as a digital version. This measure ensures transparency and clarity for the callers.
Moreover, the personal voice feature from Azure AI Speech, which is available through limited registration-only access, adds watermarks to the speech outputs. This allows a detector tool to identify synthetic audio, ensuring security and authenticity.
Market Rollout
The personal voice feature on Truecaller’s Assistant will start rolling out over the next few weeks. Initially, it will be available to public beta users in the U.S., Canada, Australia, South Africa, India, Sweden, and Chile. After the beta phase, it will be accessible to all users in these eligible markets.
Future Prospects
Raphael Mimoun, the product director and general manager of Truecaller Israel, expressed optimism about this development. He stated, “We firmly believe that the personal voice feature will revolutionize the way our users manage their calls and elevate their overall experience with Truecaller Assistant. We look forward to further exploring the potential of AI-powered voice technologies in partnership with Microsoft and delivering even more innovative solutions to our global user base.”
Conclusion
The partnership between Truecaller and Microsoft marks a significant milestone in AI-powered voice technology. By enabling AI to answer calls using the user’s own voice, Truecaller is setting a new standard in call management and user experience. As this feature rolls out globally, it promises to transform how users interact with their devices and manage their communications, paving the way for more advanced and personalized AI solutions in the future.
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